Privacy Policy
Last updated 2026-09-17
Effective Date: 2026-08-07
Last Updated: 2026-09-17
Solvexa 8 AI Intelligence LLC ("Solvexa 8," "we," "us") operates solvexa8.com. This policy explains what personal information we collect, why, who we share it with, and the choices you have.
1. The short version
- We use information to respond to business inquiries, evaluate possible projects, deliver digital products and record acceptance of purchase terms.
- We do not use advertising pixels, cross-site tracking or session replay. Our hosting infrastructure processes request logs for operation and security.
- We do not sell your personal information, and we do not share it for targeted advertising.
- We never see or store your full payment card details.
2. Information we collect
When you buy a product. Your email address, billing details, and payment confirmation. Payment is processed by Stripe, Inc.; your card details go directly to Stripe and are never received or stored by us. We receive the transaction reference, the amount, and your email.
When you accept our Legal Acknowledgment. Before any purchase you must affirmatively accept our terms. To evidence that agreement we record: the date and time, your IP address, your browser user-agent string, the storefront and product, the version identifier of the terms shown to you, and a cryptographic hash of the exact text you saw. After payment we also record the transaction reference and the email address associated with it.
When you subscribe to our list. Your email address.
When you use the on-site chat. Your messages and a limited recent conversation history may be transmitted to Groq to generate a reply. Common discovery-form navigation can be answered without that transfer. The current chat keeps its conversation in browser memory, not a storefront conversation database, and does not email transcripts to support. Earlier versions offered email follow-up and logged interaction events; previously submitted information may remain in support email or operational logs. Do not enter sensitive personal information, financial details, completed discovery forms or confidential information into chat.
When you submit the short discovery form, send a discovery document or contact support. The short form collects your name, business email, business or organization, business type, the problem and outcome you describe, and an optional service starting point. It sends those answers through Resend to our support mailbox and sends you a transactional acknowledgement; the storefront does not add the inquiry to a customer database or marketing list. We also receive the contact information, business-level answers and correspondence you choose to email. We use these to understand your request, assess possible scope and respond. Downloading the blank form does not submit answers. Do not send credentials, private customer or employee records, health information, payment details, government identifiers or information about children. Do not attach non-public samples initially. If approved work later needs files, we will send a separate Dropbox file-request link after confirming the allowed files and access. Requested files are removed from active Dropbox storage as soon as they are no longer needed and no later than 30 days after upload. An inquiry is not marketing enrollment, a purchase, an upload invitation or authorization to access systems, contact your customers, record calls, process payments or deploy a solution.
Server logs. Our hosting infrastructure processes standard request data, including IP addresses, as part of delivering the site securely.
We do not request Social Security numbers, government identifiers, precise geolocation, biometric data, or health data. Please do not send them. We do not knowingly collect information from anyone under 18.
3. Why we use it
| Purpose | Information used |
|---|---|
| Deliver the product you bought | Email, transaction reference |
| Prove you agreed to our terms, and defend or establish legal claims | Acknowledgment record incl. IP and user-agent |
| Respond to support requests | Email, message content |
| Discuss business needs and possible project scope | Contact details, discovery answers and follow-up correspondence |
| Send the emails you asked for | Email address |
| Answer chat questions | Chat messages |
| Keep the site secure and prevent fraud | Server logs, transaction data |
| Meet tax, accounting, and legal obligations | Transaction records |
Where EEA or UK data-protection law applies, the relevant bases may include steps at your request before a contract and performance of a contract (discovery, delivery and support); legitimate interests (responding to business inquiries, security, fraud prevention and legal claims); consent (marketing email, withdrawable at any time); and legal obligation (tax and accounting records). The applicable basis depends on the request and relationship.
4. Who we share it with
We share personal information only with service providers who process it on our behalf, under contract, for the purposes above:
| Provider | Role | What it receives |
|---|---|---|
| Stripe, Inc. | Payment processing | Payment and billing details, email |
| Resend | Transactional and marketing email, including short-form inquiry delivery and acknowledgement | Email address and short-form inquiry answers |
| Email and mailbox providers | Deliver and hold correspondence sent to support | Sender/contact details, message and attachments you choose to send |
| Dropbox, Inc. | Receive and store project files only when we send a separate file-request link | Contact-supplied files and the identifying details entered with the upload |
| Groq, Inc. | AI model inference for on-site chat | The chat messages you type |
| Hostinger | Server hosting | Data transmitted to the site, including IP |
Each provider has its own privacy policy governing its handling of your information.
We may also disclose information if required by law, valid legal process, or to establish, exercise, or defend legal claims; and in connection with a merger, acquisition, or sale of assets, in which case we will notify you.
We do not sell personal information. We do not share it for cross-context behavioural or targeted advertising. We do not use it to train AI models.
5. Cookies and tracking
The current storefront does not use advertising pixels, cross-site tracking or session-replay tools. Chat interaction-event collection has been disabled. Technical requests and security limits are still processed. Older chat versions used browser storage for preferences and welcome flags; those entries may remain until you clear site data but are no longer used by the current chat. Stripe’s separate checkout may use its own cookies and similar technologies under its policy.
Because we do not track, we honour Global Privacy Control and similar signals by default — there is no sale or sharing of personal data to opt out of.
6. How long we keep it
| Record | Retention |
|---|---|
| Legal acknowledgment records | Kept for the applicable limitation period — these exist to evidence a contract, and deleting them would defeat their purpose |
| Transaction records | As required by tax and accounting law |
| Marketing email list | Until you unsubscribe |
| Chat messages | We do not store chat conversations on our servers; handling by our AI provider is governed by its own retention terms |
| Discovery and support correspondence | Retention depends on whether the inquiry is active, leads to a project, or is needed for an outstanding issue or legal requirement. A fixed automatic deletion schedule for the support mailbox has not been implemented. Contact support to discuss retention or request deletion before sharing anything non-public. |
| Files submitted through a requested Dropbox link | Removed from active Dropbox storage as soon as they are no longer needed and no later than 30 days after upload. Provider trash, recovery systems and backups may follow Dropbox's separate lifecycle. No public upload link is offered. |
Email copies, earlier chat follow-up emails, provider records and backups may have separate retention settings. A download does not create a stored completed form on this website. New purchases are not automatically enrolled in marketing; contact support about any earlier enrollment.
7. Your rights and choices
You may request to access, correct, or delete your personal information; unsubscribe from marketing email at any time via the link in any email or by contacting us; and appeal a refused request.
Depending on where you live, you may have rights under the Texas Data Privacy and Security Act, the California Consumer Privacy Act, the UK/EU GDPR, or similar laws — including data portability and the right to lodge a complaint with your supervisory authority. We extend the core rights above to everyone regardless of location.
To exercise any right, email support@solvexa8.com. We will take proportionate steps to verify your identity and respond within the deadline required by applicable law, including any shorter deadline or permitted extension. If we refuse a request, we will explain why and how to appeal where applicable. Do not send identity documents unless we first agree an appropriate verification method.
One limit, stated plainly: we may decline to delete a legal acknowledgment record while it is still needed to establish or defend a legal claim, or where retention is required by law. We will tell you if that is the reason.
8. Security
We use HTTPS across the site, restrict access to production systems, and store acknowledgment records in a tamper-evident, append-only log outside the public web root. No method of transmission or storage is completely secure, and we do not claim otherwise.
9. International transfers
We operate in the United States, and our service providers may process information in the United States and elsewhere. If you use the Services from outside the United States, you understand your information will be transferred to and processed in the United States, where data-protection law may differ from your own.
10. Children
The Services are intended for adults. You must be 18 or older to purchase. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.
11. Changes
We may update this policy. The "Last Updated" date will change, and the current version will always be posted at solvexa8.com/privacy. Material changes will be announced on the site and, where required, by email.
12. Contact
Solvexa 8 AI Intelligence LLC
support@solvexa8.com
The terms you must accept before any purchase are the Legal Acknowledgment. Each purchase is governed by the version in force at the time it was made.